Our commitment to quality and customer satisfaction is reflected in all our products. We guarantee against manufacturer’s defect so return product within 14 days for a product replacement. Contact us through our site with proof of purchase if you should have an issue with one of your products.
Genuine leather products will take on certain characteristics through normal wear that are not considered defects. Leather can gradually darken or lighten from exposure to sunlight, moisture and through contact with skin. Certain amount of marking, softening and stretching of the leather through time is considered the natural aging process of the product and will enhance the beauty and uniqueness of your leather bag.
This privacy statement discloses the privacy practices for Jacki Easlick.com
Jacki Easlick wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is Jacki Easlick, and Jacki Easlick will NEVER rent or sell your personal information to any third party. The information collected and stored by Jacki Easlick includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, only the last four digits are stored on the Jacki Easlick server. Credit card information is sent directly to the PayPal Website Payment Pro Service secure server, and that is where it is safely held. Because Jacki Easlick collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of Jacki Easlick and PayPal.
The information you provide to Jacki Easlick will only be used to process your order and to add your name (mailing address and email address) to our mailing list so that you will receive future mails by post or by email. Unless there is a problem with your order you will not be contacted by Jacki Easlick. You may update or change the personal information Jacki Easlick has collected by sending an email to Jacki@JackiEaslick.com. Should there be any changes to Jacki Easlick’s Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.
PUBLIC COMMENTS / BLOGS
If you post a review or public comment on this website, you should be aware that any Personal Data you submit there can be read, collected, or used by other users on these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Data you choose to submit in these arenas.
What is your return policy?
During the holiday season, we are extending our normal 30 day return policy so you can buy your gifts with confidence. Items purchased on or after Sunday, 11/01/20, are eligible for return until Sunday, 1/31/21. The following still applies:
- All items sold at a discount of 50% or greater are considered “final sale”. Final sale items are not eligible for refunds, exchanges or store credit.
- Gifted items are only eligible for store credit (required: new with tags, originally purchased online, name of bill to).
- Only items purchased through JackiEaslick.com may be returned to our warehouse.
- Upon receipt of returned goods, JackiEaslick.com reserves the right to deny refund if the merchandise does not meet the return policy requirements
- We do not refund shipping costs. Customer pays to ship the products they want to return.
- Please allow 7-10 business days for us to process your return package. All refunds to credit card will appear within 1-2 billing statements.
We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team: firstname.lastname@example.org.
JackiEaslick.com cannot accommodate any exchanges at this time.
Where do I ship my return?
- Please ship your return to this address: Jacki Easlick LLC 222 Purchase St. #187 Rye, NY. 10580
- We do not refund shipping costs. Customer is responsible to ship their returns back to us.
When will my credit card be refunded?
Once your package has been received, your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Can I return a Gift?
Gifted items are only eligible for store credit. (Required: new with tags, with a proof of purchase or gift receipt). Please email us at JackiEaslick.com for assistance.
Do you accept international returns?
International customers may return merchandise by any traceable method at their own expense. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please use the below mailing address:
Jacki Easlick LLC 222 Purchase St. #187 Rye, NY 10580
Do you allow Exchanges?
We do not offer exchanges at this time. If item(s) are eligible to be returned, we suggest you place a new order and return the unwanted item(s).
Please contact us if you have questions: email@example.com